This is just amazing. Very funny if not so frustrating. I have a house in Missouri, it has DirecTV. I am setting up a new account in Montana, with a new install.
CALL #1 to Customer Service: I explain above. Rule Number ONE: No changes to account in Missouri. New install at such and such address in Montana. I get a confirmation email: they are doing the new install in MISSOURI!
CALL #2: I explain all above. Yes, they had it wrong, but it is fixed now.
CALL #3: Installers are calling MISSOURI number, looking for the install address. They are 1500 miles away. I explain again, they show up in Montana, at the new address. Dish up, TV is on! But, no local channels....install was scheduled for Missouri.
CALL #4: Installers try to fix the install address so I can get all channels in Montana. They make it happen for about an hour.
CALL #5: Angry call from home in Missouri: Local channels have gone out, and it says Mountain Time, not Central Time.
CALL #6: I call Customer Service again: they had changed the install address in Missouri to the Montana address. We go over again the different account numbers, and the install addresses for EACH account. We go over the phone numbers for each account. We make sure there are different billing addresses, email addresses, phone numbers. All seems good for the moment.
I go online to check the accounts: The addresses seem OK, but the phone numbers for contact are wrong again. I give up for today! God only knows what channels I will or won't get tomorrow. This is my thanks to DirecTV, from me to you.
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